Frequently Asked Questions (FAQ)

Maavihu offers a carefully curated range of fashion and lifestyle products designed to combine style, comfort, and quality for everyday wear.
1
How do I place an order?
Simply browse our collections, select your preferred items, choose the appropriate size or variant, add them to your cart, and proceed to checkout.
2
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.
3
What payment methods do you accept?
We accept secure online payments through trusted payment gateways, including major debit cards, credit cards, UPI, net banking, and other available payment options displayed at checkout.
4
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to monitor your shipment's progress.
5
How long does delivery take?
Delivery times may vary depending on your location. Most orders are delivered within the estimated timeframe shown during checkout.
6
Do you offer free shipping?
Shipping offers and promotions may vary. Any applicable free shipping offers will be clearly displayed on our website.
1
Can I cancel my order?
Orders may be cancelled before they are processed or shipped. Please contact our support team as soon as possible for assistance.
2
What is your return policy?
We accept eligible returns according to our Return & Refund Policy. Products must generally be returned in their original condition, unused, and with all original packaging.
3
How do I request a return or refund?
You can contact our customer support team with your order details, and we will guide you through the return and refund process.
4
What should I do if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect product, please contact us promptly with photos and order information so we can resolve the issue.
5
Are the product images accurate?
We strive to display product colours and details as accurately as possible. However, actual colours may vary slightly depending on your device screen settings.
6
How can I find the right size?
Please refer to the size guide available on product pages. If you need additional assistance, our support team will be happy to help.
Do You Still Have Queries?
Our team is here to help. Whether you need assistance with an order, sizing information, shipping details, or product recommendations, we're just a message away.
Get in touch